eCSR

Welcome to the electronic Customer Service Representative also known as the virtual Customer Service Representative's space where stakeholders are free to run, copy, distribue, study, change and improve their own CRM system.
CRM is such a vast world in itself, this paper is not about re-inventing the CRM way of doing things (let alone it's complexity)

Definitions

What is a CSR? How different is it compared to a vCSR? In terms of the FSF phylosophy, how can stakeholders state that they are FLOSS minded when they use and work daily with proprietary tools? Were talking about ideas here, not about software. See comparaison between Open Source Software and Propriatary code article for more info (1)